Accessibility Tools

FAQ’s

GENERAL

When is the 2025 Boab Metals Ord Valley Muster?

The dates for the 2025 Boab Metals Ord Valley Muster are Friday 16th – Sunday 25th May, with the Nexus Airlines Kimberley Moon Experience on the closing weekend (Saturday 24th May)

When & where can I buy tickets?

The 2025 Boab Metals Ord Valley Muster program is out now!  Tickets on sale at 9am today!

Moshitx is the only official ticket seller, please do not buy tickets from any other platform or on social media – they are likely fake tickets and you may not gain entry to the event.

Please keep an eye on our social media channels or sign up to our newsletter for the latest information .

How do I get to Kununurra?

Visit our Getting Here page for Kununurra travel, flights and accommodation information.

Can I get a refund?

For details on a when a refund would be issued, see our Booking Information website.

Can I buy Merchandise?

Yes! Festival merchandise will be available to purchase from the Merchandise Tent at the Festival Hub, Celebrity Tree Park when the site is open. Some items sell fast, so get in early to grab your souvenirs!

Is assistance available for people with a disability?

We welcome people with a disability or accessibility requirements and can work with you to support your attendance in any way we can. The Ord Valley Muster is held in a remote area. Due to the rugged landscape some events may be limited to cater as urban areas do, however, our commitment is to listen to your needs, offer available options to assist in any way possible.

We have partnered with Wayfinder Pathways to assist people with a disability to attend Muster events. Wayfinder provides NDIS support throughout the East Kimberley that align with the needs of people living with a disability, their families and care networks.

Please reach out to the friendly team at Wayfinder:

M: 0467 900 242

E: [email protected]

What will happen to my tickets if the festival is cancelled 2025?

In the unlikely event that the Ord Valley Muster 2025 should the event be cancelled by the government order, to eradicate any risk for the customer,  ticket income is held in a locked bank account. If the event is unable to proceed on the advertised date or location, Ord Valley Events Inc. reserves the right to reschedule the Event, and offer a credit or exchange to the rescheduled date, or offer a refund request window of 28 days.

For more information visit Live Performance Australia: Ticketing Code of Practice (Industry Code) – Part E

FESTIVAL HUB EVENTS

Where is the Festival Hub?

The 2025 festival hub is centrally located at Celebrity Tree Park; we encourage all guests to walk to the site where possible.

Unless specifically listed on the events description, transfers is not included in your ticket price.

For information on events outside of the Festival Hub, refer to the relevant event on the program page for further information.

Where can I park?

Parking is available at 4 Bandicoot Drive, approximately a 5minute walk from the Festival Hub. Please do not park along Victoria Hwy. A shuttle service from the carpark to Celebrity Tree Park will run on the night of the Moon

Refer to the relevant event page on the program page for further information on events outside of the Festival Hub.

What should I bring?

Food and drinks will be available for purchase at all Festival Hub events however you are welcome to bring a picnic.

BYO is only allowed if you have General Admission tickets to the Kimberley Moon Experience. Restrictions will apply.

It can get chilly in the evenings in Kununurra so please bring a coat or something warm!

For event-specific information, pls refer to the event page on our website for further information

What should I bring?

For the safety and comfort of all of our patrons, please leave the following at home:

  • Metal cutlery (incl cheese knives)
  • Umbrellas
  • Tables, sunshades, tents or anything that will obstruct views of the stage
  • Folding chairs taller than shoulder height when seated
  • Aerosols
  • Animals
  • Glass bottles
  • No smoking (outside of designated smoking zones)

Please refer to the full list of Festival Hub Conditions of Entry for further details

Is first aid available?

St John’s First Aid will be in attendance at all Festival Hub events, as well as the Frontier Helicopters Rodeo

NEXUS AIRLINES KIMBERLEY MOON EXPERIENCE

Can Bishop's Transport Muster Bar patrons access the GA area?

Yes!

If you hold a ticket to the Bishop’s Transport Muster Bar, you will be able to access the General Admission area. However you will not be able to take your drinks out of the licensed area

Can Kimberley Fine Diamonds Dinner patrons access the GA area?

Yes!

If you hold a ticket to the Kimberley Fine Diamonds Dinner, you will be able to access the General Admission area. However, you will not be able to take your drinks out of the Dinner area and you will not be able to access the Bishop’s Transport Muster Bar

What should I bring?

Food and drinks will be available for purchase however you are welcome to bring a picnic to the General Admission area.

BYO is only allowed if you have General Admission tickets to the Kimberley Moon Experience. Restrictions will apply.

Bring a low chair if you’d like to sit and it can get chilly in the evenings in Kununurra so please bring a coat or something warm!

What items are prohibited?

For the safety and comfort of all of our patrons, please leave the following at home:

  • Metal cutlery (incl cheese knives)
  • Umbrellas
  • Tables, sunshades, tents or anything that will obstruct views of the stage
  • Folding chairs taller than shoulder height when seated
  • Aerosols
  • Animals
  • Glass bottles (sealed wine bottles are accepted in the Moon General Admission area only)
  • No smoking (outside of designated smoking zones)

There will be bag checks as you enter the concert area and prohibited items will be confiscated.

Please refer to the full list of Festival Hub Conditions of Entry for further details

Where can I park?

Parking is available at 4 Bandicoot Drive, approximately a 5 minute walk from the Festival Hub. Please do not park along Victoria Hwy.

Will there be passouts?

For the safety and security of our patrons, passouts are not allowed at the Kimberley Moon Experience

ALL OTHER EVENTS

Can we help with anything else?

A number of the events within the Ord Valley Muster program are located outside of Festival Hub in Celebrity Tree Park and have unique setups, our team has endeavoured to include as much information on these events as possible within there individual program page.

However if you have any questions, please email us at [email protected] if there is anything we can help you with!

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