FAQs
Frequently Asked Questions
General
When is the 2027 Boab Metals Ord Valley Muster?
The 2027 Boab Metals Ord Valley Muster will take place from Friday 14 May to Sunday 23 May 2027, with the Kimberley Moon Experience held on Saturday 22 May as part of the festival’s closing weekend.
When can I buy tickets?
The 2027 Boab Metals Ord Valley Muster program and tickets are expected to be released in late November 2026.
Sign up to our newsletter or follow us on social media to be among the first to hear about program announcements, ticket releases and festival updates.
Where can I buy tickets?
Once tickets go on sale, they will be available to purchase online through our official website at www.ordvalleymuster.com.au.
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Where can I find the terms and conditions and privacy policy?
Our Terms and Conditions and Privacy Policy are available to review during the ticket booking process.
You can also view them anytime on our website:
Is assistance available for people with disability or accessibility requirements?
We welcome people of all abilities to the Ord Valley Muster and are committed to making our events as accessible and inclusive as possible.
As the festival takes place across a range of venues in the East Kimberley, including some remote and outdoor locations, accessibility can vary between events.
We encourage anyone with specific accessibility requirements to get in touch with our team before booking. We’re happy to discuss your needs, provide information about individual venues and explore available options to support your attendance.
Please contact us at [email protected] so we can assist with planning your festival experience.
Event and ticketing info
Can I add tickets to my phone wallet?
Yes! Once your tickets are issued, you can add them directly to your phone’s digital wallet.
Simply click the link below each ticket in your confirmation email to save it to your Apple Wallet or Google Wallet. That way, your tickets are easy to access when you arrive, without having to search through your emails.
I can not longer go to an event, what can I do
If you can no longer attend an event, you’re welcome to pass your tickets on to friends or family. Our tickets aren’t name-specific, so there’s no need to arrange a name change.
We don’t currently offer an official ticket resale service.
Can I cancel, exchange or get a refund for my ticket?
If your plans change, we may be able to exchange your ticket for another performance of the same event, subject to availability.
Exchanges are available for tickets in the same or a higher price category, with any difference in ticket price payable. A $5 exchange fee applies.
If only lower-priced tickets are available, we can arrange an exchange, but any difference in ticket price will not be refunded.
Please contact our team at [email protected] to discuss your options.
Tickets are generally non-refundable for change-of-mind cancellations, subject to your rights under Australian Consumer Law and our Terms and Conditions.
Can I buy tickets at the door?
Tickets may become available at the door, however it will be dependant on the event due to limited capacity. This is not guaranteed and we recommend booking in advance to avoid disappointment.
I'm under 18 years old. Can I attend?
Yes, many Ord Valley Muster events welcome patrons under 18, provided they’re accompanied by a parent or legal guardian.
Events advertised as 18+ are strictly for adults, and anyone under 18 cannot be admitted, even when accompanied by a parent or guardian.
Age restrictions may vary between events and venues, so please check the individual event page before booking.
What does 'All Ages' mean?
Events advertised as All Ages welcome patrons of all ages, including children and teenagers.
Anyone under 18 must be accompanied by a parent or guardian, unless otherwise specified.
We encourage parents and guardians to consider the nature and suitability of each event before booking.
Need help finding your tickets?
When you purchase tickets online, you’ll receive a confirmation email containing your booking details and ticket barcodes.
If you can’t find your tickets, try the following:
- Check your inbox, including your junk and spam folders.
- Log in to your ticketing account to have your tickets resent to your email.
- Check your phone’s digital wallet if you’ve previously saved your tickets there.
Still can’t find them? Email [email protected] with your booking details and our team will be happy to help.
Gift Vouchers
Looking for the perfect gift? A 2027 Ord Valley Muster Gift Voucher is a great way to treat friends or family to an unforgettable festival experience!
Gift vouchers give recipients the flexibility to choose the events and experiences they’d most like to enjoy.
Please note:
- Gift vouchers can only be redeemed for events sold through the official Ord Valley Muster ticketing website.
- Vouchers are valid for the 2027 festival and expire at the conclusion of the festival on 23 May 2027.
- Gift vouchers cannot be redeemed through third-party ticketing websites.
- Gift vouchers are not redeemable for cash, including any unused balance, subject to applicable consumer law.
Festival Hub Season Pass
Make the most of the 2027 Boab Metals Ord Valley Muster with a Festival Hub Season Pass!
Your Season Pass includes one adult admission to each of the following events held at Celebrity Tree Park:
- Horizon Power Party in the Park
- Colours of Country
- Comedy in the Park
- What You Need
- Kimberley Moon Experience
Kimberley Moon Experience Access
Your Kimberley Moon Experience ticket will reflect the Season Pass option you’ve purchased, providing entry to either:
- Kimberley Fine Diamonds Dinner; or
- General Admission.
How does it work?
You’ll receive a barcode in your booking confirmation email. This barcode is your ticket to all included Festival Hub events.
Simply present it at the gate each night for entry.
Please note:
- The Festival Hub Season Pass is valid only for the nominated events held at Celebrity Tree Park.
- It does not include access to other Ord Valley Muster events or experiences.
- No refunds are provided for individual events you choose not to attend, subject to applicable consumer law.
- Season Passes are valid for the 2027 festival only.
- Valid for the 2027 season only
FESTIVAL HUB
Where is the Festival Hub?
The 2027 Ord Valley Muster Festival Hub is located at Celebrity Tree Park in Kununurra.
We encourage patrons to walk to the Festival Hub wherever possible.
Unless otherwise specified in the event description, transport and transfers are not included in your ticket price.
For events held outside the Festival Hub, please refer to the individual event listing on our program page for venue locations and transport information.
Where can I park?
Parking is available at 4 Bandicoot Drive, approximately a five-minute walk from the Festival Hub.
We encourage patrons to walk where possible and ask that you do not park along Victoria Highway.
What should I bring?
You’re welcome to bring your own food, picnic chairs and blankets to Festival Hub events. Food and beverages will also be available for purchase from our onsite vendors and bars.
Evenings in Kununurra can get surprisingly cool, so we recommend bringing a jacket or something warm.
Please note:
- No BYO alcohol is permitted at Festival Hub events.
- No glass is permitted, except where specifically allowed for beverages purchased onsite.
- Tables and animals (other than accredited assistance animals) are not permitted.
Is first aid available?
Yes. St John Ambulance will provide first aid services at all Festival Hub events, as well as the Frontier Helicopters Rodeo.
If you require assistance during an event, please speak to a member of our event team or security staff, who can direct you to the nearest first aid station.
KIMBERLEY MOON EXPERIENCE
These questions are specifically related to the Kimberley Moon Experience
Is the a Moon a family friendly event?
Yes! The Kimberley Moon Experience welcomes families, with children and teenagers permitted in General Admission when accompanied by a responsible adult.
Please be aware that some performances may include adult language or content, so we encourage parents and guardians to consider the suitability of the event for younger patrons.
The Kimberley Fine Diamonds Dinner is an 18+ experience, and minors are not permitted.
Can I bring my own food and drink?
General Admission:Â
The Kimberley Moon Experience is getting a refresh for 2027! With the stage repositioned to face the water, a redesigned site layout and a fully licensed venue, we’re creating a more connected and comfortable experience for everyone.
You’re still welcome to bring your own food, chairs and picnic blankets, or enjoy a range of food available from our onsite vendors. Pre-ordered picnic hampers will also be available, with details coming soon!
You can bring a reusable water bottle, with free water refill stations available throughout the venue.
Please note:
- BYO alcohol is not permitted. Alcoholic beverages will be available for purchase from bars throughout the venue.
Kimberley Fine Diamonds Dinner:
The Kimberley Fine Diamonds Dinner is an all-inclusive experience, with food and beverages included in your ticket. BYO alcohol is not permitted..
What happened to the Muster Bar?
As part of the refreshed Kimberley Moon Experience for 2027, General Admission is now fully licensed, so there will no longer be a separate Muster Bar.
Instead, we’re bringing everyone together in one shared space, with bars accessible to all patrons and improved seating, social and viewing areas throughout the venue.
There will still be an area with seating provided, where you can relax and enjoy a drink purchased from the bar.
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Will there be passouts?
For the safety and security of all patrons, pass-outs are not permitted at the Kimberley Moon Experience.
Once you leave the venue, you will not be able to re-enter using the same ticket.
Can Kimberley Fine Diamonds Dinner patrons access the GA area?
Yes! Kimberley Fine Diamonds Dinner ticket holders are welcome to access the General Admission area and enjoy the wider concert atmosphere.
However, drinks provided as part of the Dinner package must remain within the designated Dinner area and cannot be taken into General Admission.
What items are prohibited?
For the safety, comfort and enjoyment of all patrons, please leave the following items at home:
- Metal cutlery (incl cheese knives)
- Umbrellas
- Tables, sunshades, tents or anything that will obstruct views of the stage
- Folding chairs taller than shoulder height when seated
- Aerosols
- Animals
- Glass bottles or containers, except where permitted for beverages purchased onsite
- BYO alcohol
Smoking is only permitted in designated smoking areas.
Bag checks will be conducted on entry, and prohibited items may be confiscated or refused entry.
Please refer to the full Festival Hub Conditions of Entry for further details.
Where can I park?
Parking is available at 4 Bandicoot Drive, approximately a five-minute walk from the Festival Hub at Celebrity Tree Park.
Please do not park along Victoria Highway.
Old Darwin Road will be closed to parking, with access permitted for drop-offs only.
We encourage patrons to walk or use the shuttle bus service where possible.
Is there a Shuttle Bus Service?
Yes! A shuttle bus service is planned for the 2027 Kimberley Moon Experience to help patrons travel to and from the event.
Services are expected to include selected caravan parks, accommodation providers and locations outside Kununurra.
The 2027 shuttle bus timetable, including pickup locations and departure times, will be confirmed closer to the event.
Please check this page for updates before planning your journey.
